Job openings for technical support engineer in goregaon mumbai

�� Provide high-quality Technical support to diverse set of CRITICAL Finacial applications
�� Should be self starter and passionate about customer satisfaction.
�� Help resolve Technical incidents of the customer efficiently, effectively and independently.
�� Very Good experience in queries SQL/ Oracle and .NET and permanent issue resolution technically, withing SLAs, is a Must.
�� Gather the required information necessary in order to support tickets.
�� Manage SLAs and customer expectations well gaining customer satisfaction
�� Knowledge of ITIL processes and ticketing tools like JIRA ITSM, Service Now or similar.
�� Should lead and drive changes in processes alognwith manager's consent for betterment of support activities
�� Showld be acquainted with Monitoring tools like AppDynamics, dynatrace, Manage Engine APM or similar and observability
�� Should have knowledge of Logs consolidation tools like Slack to analyze logs faster.
�� Understand processes for Sev 1 - 2 incidents and create RCA and create problem tickets and follow up to closure.
�� Support Project manager to provide needful information to create weekly and monthly reports.
�� Handle esclalations effectively.
�� Cross stakeholder management and handling vendors well
�� clear and good verbal and written communication.
�� Timely updates to internal team and customers wrt incidents, is must
�� technical documentations.