https://www.kaushalplacementservices.in Vacancy Tue, 02 Dec 2025 07:25:40 +0530 en-us https://www.kaushalplacementservices.in https://www.kaushalplacementservices.in/job-openings-for-technical-support-engineer-goregaon-mumbai-1332617.htm https://www.kaushalplacementservices.in/job-openings-for-technical-support-engineer-goregaon-mumbai-1332617.htm Fri, 25 Apr 2025 00:00:00 +0530 "�� Provide high-quality Technical support to diverse set of CRITICAL Finacial applications �� Should be self starter and passionate about customer satisfaction. �� Help resolve Technical incidents of the customer efficiently, effectively and independently. �� Very Good experience in queries SQL/ Oracle and .NET and permanent issue resolution technically, withing SLAs, is a Must. �� Gather the required information necessary in order to support tickets. �� Manage SLAs and customer expectations well gaining customer satisfaction �� Knowledge of ITIL processes and ticketing tools like JIRA ITSM, Service Now or similar. �� Should lead and drive changes in processes alognwith manager's consent for betterment of support activities �� Showld be acquainted with Monitoring tools like AppDynamics, dynatrace, Manage Engine APM or similar and observability �� Should have knowledge of Logs consolidation tools like Slack to analyze logs faster. �� Understand processes for Sev 1 - 2 incidents and create RCA and create problem tickets and follow up to closure. �� Support Project manager to provide needful information to create weekly and monthly reports. �� Handle esclalations effectively. �� Cross stakeholder management and handling vendors well �� clear and good verbal and written communication. �� Timely updates to internal team and customers wrt incidents, is must �� technical documentations.